Category Archives: How To’s

Waging Peace in a Crisis

It’s About Trust Last month Jim Lukaszewski spoke with a dozen of us on crisis management at the League of American Orchestras Conference in Dallas. While he spoke off the cuff, every sentence followed a clear narrative. He preached a … Continue reading

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Steve Cook Shows Us How to Program (and Market) Pops

No one marketed pops performances better than my friend Steve Cook when he was at the Dallas Symphony Orchestra. These days his firm, The Cooking Group, offers a full range of pops offerings, unlike any other provider. Steve has put … Continue reading

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How to Make Your Website Social: InfoGraphic

A Big Challenge, an Enormous Opportunity Social tools both enable and challenge us as marketers. I’ve enjoyed grappling with social technology to understand it. What a puzzle! And what rewards await us. Yesterday I put together a chart of the … Continue reading

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Facebook Ads and You: Targeted Advertising for a Fraction of the Cost

This post was written by Jordan Witherspoon, Marketing Director of Mercury Baroque in Houston. What if for only a few hundred dollars you could create an ad that would be seen by a million people and clicked on by hundreds? … Continue reading

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How to Merchandise Tickets on Your Website

Music Is Like Candy I spent my early years in marketing in candy: Brach, Andes, Toblerone, Cote d’Or, Milka and Suchard. One of the great things about candy is that buyers consume it immediately. So you can sell them more … Continue reading

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A Texas Two-Step to Make Your Website Social

Last April Mark Zuckerberg of Facebook proclaimed, “We are building a Web where the default is social.” Forrester Research says the Web is becoming “social as a rule, not an exception.” No longer can any orchestra afford to ignore the … Continue reading

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Ten Lessons in Trust to Apply Before a Crisis

This week I heard an expert on reputation, IBM Distinguished Professor Daniel Diermeier from Kellogg School of Management at Northwestern University, speak to a few dozen fellow Kellogg alums in Houston. The orchestra industry can learn from his years of … Continue reading

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Social Technology Is Show and Tell for Adults

Sometimes simple insights best light the way. How Social Media Are Like Show and Tell You remember when you were six, don’t you? The most compelling part of the school day consisted of bringing an item before the class and … Continue reading

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Tom Holm of Enertex Tells How to Grow Your Audience

It’s always a challenge to bring in new single ticket buyers, isn’t it? Let alone broaden your subscription base. Extend Your Reach Your house list is your best source for audiences. And trades with other arts organizations can supplement that … Continue reading

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What to Write in a Single-Ticket Ad. Yes, It Still Matters.

In this day of social technology there’s little attention paid to the ABC’s of advertising. Yet developing an effective ad will always be a useful skill, whatever the medium. Learn from The New York Times My first newspaper ads in … Continue reading

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How to Hire an Orchestra Marketer

Hiring for any position is as much art as science. Choosing an orchestra marketer can be especially difficult. Understanding the dimensions of that choice can frame the decision within our orchestra’s true needs.

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Social Media Doesn’t Trump Direct Marketing: What the Rule of 40-40-20 Means for Orchestra Marketers in 2010

In the 60s direct marketing expert Ed Mayer popularized the 40-40-20 rule. He claimed 40% of a mailpiece’s success depended on the list, 40% depended on the offer and 20% depended on other factors including design. Check the Numbers Yourself … Continue reading

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How to Cut—and When to Add—Orchestra Marketing Dollars

The Danger of Across-the-Board Cuts Over the last two years virtually all orchestras have cut spending to balance the budget. In many cases they’ve used across-the-board reductions. This can have the negative effect of further reducing ticket revenues by more … Continue reading

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A Map of Social Media for Orchestras

I’ve put together a diagram of the social technology landscape designed with orchestras in mind. If you work at an orchestra or other performing arts group, leave your name and address below and I’ll send you a poster free of … Continue reading

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Charlene Li’s Upcoming “Open Leadership” Can Teach Orchestras How to Manage Social Media

Charlene Li sent me an advance copy of Open Leadership: How Social Technology Can Transform the Way You Lead, to be released May 24. Thank you, Charlene. In 2008 Li co-authored Groundswell, which illustrates the nature and power of the … Continue reading

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How Orchestra Marketers Can Reduce Agency Costs

Since the 2008 crash virtually every orchestra has reduced its marketing expenses by cutting back advertising, mailings or people. Sadly, that also cuts sales. But there are other ways to save. You can reduce your agency’s time and billings through … Continue reading

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What the Dalai Lama Can Teach Orchestras About Direct Mail

The Dalai Lama wrote me. He called me a dear friend. The Classic Direct Mail Package His letter is part of a classic direct mail package without a brochure on behalf of the International Campaign for Tibet. It turns out … Continue reading

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A Pentagram of Photographs: How to Choose Musician Images in Orchestra Marketing

Market research tells us that concert audiences connect and identify with orchestra musicians, guest artists and conductors. So selecting and cropping photos professionally for ads and brochures sells tickets. Here are five considerations to apply when reviewing musician images. What … Continue reading

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An Element of Marketing Strategy: What Not to Do

In the last 24 hours I’ve talked to one mid-sized orchestra which just cut four positions. Another has only a part-time marketer. Meanwhile marketers are bombarded with “shoulds” from the board, president, audience members, fellow marketers, vendors and friends. We … Continue reading

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How the Orchestra Marketer Can Choose Target Segments

We can integrate consumer marketing and orchestra marketing language with a unified view of market segments. That puts us in position to select target segments and to allocate resources to marketing tasks. How Does It All Fit Together? When I … Continue reading

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